Yeah this and other incidents across a variety of companies both gaming and non-gaming sectors like banking are like Just here to say that you should be prepared to have to make a new account to link your console accounts to again. This was in 2019 and it appears that support is as helpful now as it was back then? Sorry you have to go through this, OP, and I'm sorry that I can't be much help. When I asked how the PSN account was changed in the first place I was offered no explanation.Īnyway I had to make a new Epic account and decided to make two: One for console(s) and one for PC.
I was told by Epic support that only one of each platform account is allowed to be linked to an Epic account (so one XBL, one PSN, one Nintendo) and that if they're unlinked (which mine was), it would result in an error message and that I'd need to make a new Epic account to link my platform accounts to.
I was able to change the name back but was unable to link my PSN account back. My Xbox Live and PSN accounts were linked and the person changed the PSN account, as well as my Epic name. I never bought anything so I lost nothing of value as it was just an account made to play Epic games on console. So good people of Resetera if there's anything else I can do please let me know, it feels awful to have a multiyear time investment and monetary investment just disappear altogether.
No number provided, no person to speak to, nothing. When I emailed epic games today I was told that "something" of the information provided was either incomplete or didn't match, and because of this they could no longer help me. I used to have my nintendo, psn, and xbox accounts all linked to the one account and now I no longer have access to anything, none of the accounts are linked anymore and I have no way of getting into it again. I have had an epic games account since fortnite save the world and have probably spent a few hundred dollars on skins throughout the years and I have also collected a few free games on the epic games launcher. I have never made my own forum post before but I don't really know where to go next with this, apologies if this is against TOS and feel free to close if needed.